Privacy Policy

Please read these terms of use and privacy policies carefully.

By using this site, you agree to these Terms and Conditions of Use. If you do not agree to these Terms of Use, please do not use this site.

This site is owned and operated by, Inc (hereafter referred to as PRNLink). Any activity on this site is subject to monitoring by PRNLink at any time. Anyone who uses this site consents to such monitoring and agrees that PRNLink may use the results of such monitoring without limitation. No materials from any website owned, operated, licensed, or controlled by PRNLink may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of PRNLink.

PRNLink strives to maintain accurate data on this website. The database is updated and maintained on a weekly basis from data received directly from the health plan. However, on occasion discrepancies may arise due to 1) timing differences or 2) inaccuracy in the data received by PRNLink. The most accurate source of data will always be directly from the health plan.

With the advent of electronic means of communication between health plans, hospitals and doctors, concerns have been raised about ensuring that member information remains confidential and is looked at by the professionals who provide care to members and those who pay for the services received. PRNLink has many safeguards in place to ensure that member information remains confidential. It is the policy of PRNLink not to share any specific or identifying medical information with any person who is not directly concerned with patient care or involved in the payment of care except as required by law. Only authorized employees and contracted agents may gain access to member or patient personal information, employees and contracted agents have signed strict non-disclosure agreements prohibiting any disclosure of member or patient information.

PRNLink does not derive any benefit, commercial or otherwise, from selling personal information about members. As a result, PRNLink will not disclose to any third party any member information collected that could be used to identify or contact the member. The only exception would be in the unusual case where such disclosure is required by law or court order. The information PRNLink collects includes contact information that includes the members name, date of birth and specific health plan identifiers as well as other unique identifiers for the purpose of establishing accurate eligibility and benefits for payment purposes.

Security Provisions:

In conjunction with PRNLink's strong privacy policy, the PRNLink network is also protected against intrusive access to member and patient information. PRNLink has developed a secure network using firewalls, encryption, and Public Key Infrastructure to protect sensitive information to be in accordance with the HIPAA standards. Sensitive information is stored on servers not connected to the Internet to further prevent exposure to intruders and is housed in a secure building with controlled access, fire suppression and backup power generators.

The above commitments of non-disclosure and privacy protection are subject to any modifications that may be required by regulation or market dynamics. PRNLink may make such changes in its sole discretion by amendment to this Privacy Policy Statement. Additional information or concerns regarding privacy and/or security should be directed by e-mail to or mail to the attention of: Privacy Office Alex LaPenn, 6119 Village Road, Lakewood, CA 90713. You may also leave a phone message at (800) 249-9031.

Restrictions on Use of System

As a user of this system, you agree to maintain the security and confidentiality of, and to protect from loss or destruction, all patient or member information (hereafter referred to collectively as "Protected Information"). User agrees to take all reasonable actions, including, but not limited to, compliance with all applicable state and federal laws including HIPAA and all regulations relating to Protected Information, to assure that proper security measures are in place to maintain all passwords as confidential and to otherwise prevent the unauthorized access to, or the disclosure, loss, or destruction of Protected Information. User may not use the System except as expressly authorized under their Agreement. User shall not permit any third party to access or use the System without prior written consent of PRNLink. Users agree to defend, indemnify, and hold harmless PRNLink and its directors, officers, agents, employees, and affiliates from and against any claim, action, proceeding, liability, loss, damage, cost, or expense (including without limitation, attorneys’ fees) arising out of Users or other permittees, improper or unauthorized use of the System.